Sometimes patients will send in messages that reflect frustration, anger, or generally negative sentiment. Sentiment Analysis helps staff address patients who send negative messages more quickly, alleviating their concerns and performing fast service recovery.
To turn this on:
- Go to Default Settings (only available to Enterprise Users)
- Toggle Sentiment Analysis setting.
- Click Save in the top right corner.
If you turn this feature off, it will automatically revert any red channels to white.