If you're receiving Internal Messages, you might be wondering what to do next. Other WELL users are tagging you on a Patient Channel because they want to bring your attention to something in the conversation. When another user tags you in an internal message, you'll see a couple different notifications in WELL based your view. The fastest way to see your Internal Messages is through the View Switcher. The @ symbol in the View Switcher reflects the number of open Internal Messages you have. In every other view, next to the channel or within the channel, a blinking yellow dot will indicate that you have an open internal message.
NOTE: If you don't normally have access to patient channels, the tagged conversations will only appear in your Internal Messages view.
How do I Handle My Internal Messages?
Once you're ready to take action on an internal message you've been tagged in, you can resolve that open internal message in a few different ways: by messaging the patient, resolving the mention or respond via an internal message to the person who tagged you.
- Message the patient. In many cases, you're mentioned in an internal message because you're the right person to provide information or insights directly to the patient. Whether you are tagged individually or as a member of a user group, messaging the patient will resolve the internal message.
NOTE: If multiple individuals are tagged on an internal message, sending a patient message will only resolve your internal message.
NOTE: If you’re part of the group, messaging the patient will resolve the internal message for the entire group.
- Click Resolve. From any of your views, you can select the channel with an open mention and use the Resolve button from the message window.
NOTE: If you've resolved the internal messages where you're tagged and a channel still contains other unresolved internal messages that do not involve you, the channel will remain pending and display a solid yellow dot.
If you want to send an internal message in response to one you’ve received, or send a new internal message (perhaps asking a clarifying question to the sender or looping in someone new) you will also need to resolve your mention.
Read more on sending an internal message here.