Download and Install the WELL App
It's easy to install the WELL desktop application.
- Download either the Windows or the Mac version of the product.
- Open the download manager and follow the instructions to complete the installation process for the WELL desktop app.
Logging in to WELL
- Launch the WELL app from the icon on your desktop.
- Select Sign In As Staff and enter your work email address. If you are a patient attempting to see a secure message, you can sign in using your phone number.
- After selecting Next, you will receive a login code via email or text message (depending on your selection) within a minute or two.
- You should now be logged into WELL!
- If you do not receive a confirmation code right away, try resending the code, check your spam folder, or contact us at firstname.lastname@example.org.
- We recommend logging out of WELL at the end of your session. Whether that means the end of the day, or sooner, this is the best way to keep your patients' information secure.