Use Analytics to monitor your staff and patient usage of WELL. Track number of messages sent, appointments reached, specific event types, appointment statistics and overall patient engagement. These powerful metrics can help you better reach your patients and your practice goals. Contact firstname.lastname@example.org if you would like a walkthrough.
Select a date range and use the glossary to get a better sense of what your data means. After selecting a date range, practice managers can hover over graphs to get more precise data. This helps visualize data effectively for quick reports, but shows exact metrics upon hovering.
At a Glance
|Total Messages: Total number of messages sent that week.|
|Automated Messages: Total number of automated messages sent that week.|
|Total Patients: Total number of patients that have been synchronized from external scheduling system|
|Patients Replied: Percentage of patients who replied to any sent message (includes form responses)|
|Total Appointments: Total number of appointments listed in WELL|
|Appointments Reached: Percentage of total appointments that received a message or reminder|
|Messages Exchanged: OUTBOUND: number of messages sent that week; INBOUND: number of messages received that week.|
|Patients Reached: TOTAL: number of patients who sent or received a message;OUTBOUND: number of patients received messages that week; INBOUND: number of patients who replied.|
|Outgoing Message Types: Messages sent that week broken down by text, phone, and email.|
|Admin Messaging Breakdown: List of staff members and # of messages each of them sent.|
|Patient Actions: Breakdown of action on appointment taken by patients through WELL.|
|Appointments Counts: List of appointment types and # of appointments booked for each.|