Use Analytics to monitor your staff and patient usage of WELL. Track number of messages sent, appointments reached, specific event types, appointment statistics and overall patient engagement. These powerful metrics can help you better reach your patients and your practice goals. Contact firstname.lastname@example.org if you would like a walkthrough.
Select a date range and use the glossary to get a better sense of what your data means. After selecting a date range, practice managers can hover over graphs to get more precise data. This helps visualize data effectively for quick reports, but shows exact metrics upon hovering.
|Total Patients: Total number of patients that have been synchronized from external scheduling system|
|Patients Reached: Percentage of patients who received a message out of all total patients|
|Patients Replied: Percentage of patients who replied to any sent message (includes form responses)|
|Total Appointments: Total number of appointments listed in WELL|
|Appointments Reached: Percentage of total appointments that received a message or reminder|
|Messages Sent: TOTAL: number of messages sent or received altogether; INBOUND: number of messages received.|
|Patients Reached: TOTAL: number of patients who sent or received a message; INBOUND: number of patients who replied.|
|Staff Messaging: List of staff members and # of messages each of them sent.|
|Appointments Booked: List of appointment types and # of appointments booked for each.|
|Patient Actions: Breakdown of action on appointment taken by patients through WELL.|