We are constantly working to make WELL better than ever. We announce new releases through Release Notes, New Release Webinars, and direct communication. However, if you find yourself experiencing a blue spinning dot that never stops loading, a patient list that won't load, or some other type of issue, please try the following:
- Use either CTRL + R (CMD + R on MAC)
- Logout from the icon
- Exit out of Desktop App or Web App
- Open WELL and log-in to a fresh session using your work email.
If this issue persists after completing the steps listed above, please email us at firstname.lastname@example.org or call us at 805-324-4065.
Let us know what version of the app you're on, as well as what type of device and browser you are using and we will be happy to help you.