While the majority of patients are comfortable with and even prefer text messaging, some may not wish to receive text messages. If this is the case, we make it easy for you to accommodate their preferences.
You can easily stop outgoing text messages to any patient that requests messages to STOP. If a patient replies with "stop," "stop texting me," or any other indicator that seems like they no longer wish to receive text messages from your practice line, the Patient SMS Status will change to Stopped and the text block in the channel will be grayed out.
If a patient requests to stop texts in another way, please disable texting. You can do this by toggling the "texting allowed" level below the Upcoming Appointments section. This status will not affect call or email automations.
A patient can re-initiate text messages by texting "start" to your practice.
NOTE: This toggle may be set to allowed even when the patient preference is set to stopped. It is meant to act as an override in the event that the patient requests text communication to stop in a way other than texting in "stop."