Sometimes patients have more than one number, which can complicate reaching them. Luckily, within WELL, you can toggle between any number synced with the EMR and select a primary phone number a patient prefers.
- From the Patient Facesheet, select "edit."
- Choose the preferred patient number.
- If the primary number is changed, an event message will be recorded in the channel to indicate to all users when the number was changed and who changed it.
NOTE: A phone icon next to a phone number indicates that it is not a text-enabled line.