Within the Collaborative Inbox, you will see three distinct statuses of channels, indicated by color and pattern. When a user is clicked into a specific patient channel, it will be appear with a blue bar.
All the channels will be marked by some type of status whether its Open and active (White), Resolved (Grey), or Pending action (Striped). You can also use Hotkeys to take these actions rapidly.
|Open||Active cases that need to be resolved
CTRL + SHIFT + O
|Closed||Inactive cases that no longer need any attention
CTRL + SHIFT + R
|Pending||Manually marked pending and awaiting a response from a patient
CTRL + SHIFT + P