Support Center

Sometimes users find themselves sending the same messages over and over to multiple patients due to a change in the schedule, inclement weather, and for other reasons. Instead of dropping everything to communicate a last minute change, you can quickly select up to 30 patients from Most Recent, Scheduled, or Pinned views and send them all a customized message using Smart Phrases and Quick Response Templates. Each line can send 30 broadcasted messages every hour, but limited to 200 broadcasted messages in a 24 hour period.

Selecting Patients

1. From the Most Recent, Scheduled, or Pinned View, press and hold Shift + Click to select any patient. Filters such as "Rescheduled" can also be used to further narrow in on the Broadcast's audience.
   
   
2. After selecting the first patient, a Broadcast module will pop up.
   
   
3. To select more patients press Shift + Click on their patient channel.
   
   
4. If you don't see the patient you want to add, use Search in the menu bar.

Sending a Broadcast

After selecting patients, users can begin to draft their message. Broadcast offers 3 types of messages. Broadcast will only send one message per patient. Broadcast defaults to text first, then phone call (if text unavailable), and finally email (if neither of the other options is possible). WELL only sends a message over text, call, or email if copy is entered for each option. Any option left blank will be skipped and undelivered. 

1. Select Type of Message (Text, Email, Call)
   
   
2. Enter Message or Quick Response including dynamic variables to allow customization for each patient.
   
   
3. Select Line for message to be sent from.
   
   
4. Review message and confirm number of patients, then use the Green Send Button

Examples​

Doing User Training? Read about Appointment Confirmations now!